Support & FAQ

How can we help you?

Check in is 2:00 p.m. (MT), check out is 10:00 a.m. (MT)

Check out time is set, however, we can work with you if you are in need of a sooner / later check in time, depending on previous rental schedules.

There are a few things that we ask of our guests before they leave, such as: empty trash, strip bedding, & take care of your dishes. 

This checklist will be addressed in our ‘welcoming book’ in each condo & house. 

Few day time guests are welcome, however we do not allow outside occupants to stay past quiet hours. The rental agreement only allows designated guests – NO extra overnight guests.

All of our units have access to wifi! This information will be available in the   ‘welcoming book’.

Our quiet hours are from 10:00 p.m. – 7:00 a.m.

We are located in a residential area, so quiet hours are set in place to respect our neighbors and fellow lake goers.

We are located less than half a mile from Martin Bay, providing all of our units a beautiful view of Lake Mac.

There are parking lots with beach access right across the highway from our property – you will have to pay for a day, week, month or yearly park pass in order to park there! You can buy a Nebraska State Park pass online.

Our lot has plenty of parking for guests, as well as extra room for boat trailers.

Aside from tax, we do charge a cleaning fee for all units (unless you stay for 6+ days).

Cleaning fees vary depending on the unit you stay in, however this is a ONE TIME fee. 

Ex. : If you are staying in Sandy Bay for three nights, your payment would look like this : 280 x 3 nights (add tax) + $125 cleaning fee.

Ogallala is less than a 15 minute drive from the Beach House!

We do not offer a 24 hr maid service, however, Josie & Danita will be around the office and condos throughout the days of your stay. 

Contact numbers will be provided in the welcoming book, in case you are in need of our assistance. We would be happy to help!

We do not allow pets.

Our cancellation policy is 3 weeks for the Condos / 6 weeks for the Beach House. If you do not cancel before those time frames, you will not be able to get a refund for your one night deposit.

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